These General Terms and Conditions of Sale contain all information relating to ordering and payment, delivery, and the rights and obligations of the parties.
Article 1 – Purpose
These Terms and Conditions of Sale and Service Provision (hereinafter referred to as the ‘General Terms and Conditions’) apply to all services provided by LES SALINES, a company registered in La Roche-sur-Yon Trade and Companies Register under number 440 523 207, (hereinafter referred to as the ‘Service Provider’) to individuals or groups of individuals dealing directly with the Service Provider (hereinafter referred to as the Customer), namely the following services:
Half-day or full-day group outing: Depending on the package chosen, the service may include a tour, meal, tasting or bicycle hire.
Tasting: Sweet and savoury tasting session with Vendée aperitif.
- Access to the Salt Adventure Park and meeting with the salt worker : Discover the marshes and the history of salt independently with videos, commentary and anecdotes. The salt worker explains his job and harvests salt live. Salt harvesting and puzzle games for children.
- Boat trip : Commented boat trip on the saltwater river. Capacity of 1 to 51 people per boat (capacity for one manual wheelchair per boat)..
- Canoeing and paddleboarding: Independent canoe and paddleboard rent on the river, provided by CANOES LOISIRS, a company independent of the Service Provider.
- Tasting: Sweet and savoury tasting session with Vendée aperitif.
Article 2 – Orders and reservations for Services
Booking can be placed at the Parc Les Salines ticket office, by telephone on 02.51.21.01.19, or on the Service Provider’s website, accessible at https://www.lessalines.fr.
Discounted tickets can only be ordered at the ticket office or by telephone (not available online).
For online booking, the Customer selects the Services, the date and time, the number of tickets, their delivery address (postal or email address), and the names of the ticket recipients. Any booking placed online is considered firm and final upon receipt by the Customer of a confirmation email issued by the Service Provider.
The resale of Tickets is prohibited. Services are non-exchangeable, non-transferable and non-refundable in the event of the Customer’s failure to show up on the specified day or at the specified time.
Article 3 – Prices
The prices of the Services are those indicated in the Service Provider’s brochures and/or on the website. They are expressed in euros and include VAT. They do not include ticket delivery costs.
For reduced rates (children, large families, persons with reduced mobility, partners, soft mobility), the Customer shall provide proof upon request by the Service Provider.
Article 4 – Payment terms
For all orders placed at the ticket office, payment can be made by credit card, cash or ANCV cheque (paper format or ANCV Connect).
For all orders placed on the website, payment is made exclusively by credit card, using a secure payment procedure.
For all orders placed by telephone, payment is made at the ticket office on the day of the visit.
All group bookings require a deposit of 50% of the total price, calculated on the basis of the number of participants indicated at the time of booking. The booking will only be considered firm and final upon receipt of the deposit.
Article 5 – Delivery of admission tickets
Once full payment for the Order has been received, tickets will either be sent to the Customer by post, at the Customer’s expense, to the address provided by the Customer when placing the Order, or sent by email, or, at the Customer’s request, collected by the Customer from the ticket office, in which case the Customer is solely responsible for collecting the tickets prior to the dates and times of the Services.
Article 6 – Conditions for the provision of Services
6.1 Access to the Salt Adventure Park
Tickets are valid only for the date(s) mentioned on them.
Minors must be accompanied by a parent or other authorised adult.
Access to the play areas in the Salt Adventure Park is under the supervision and responsibility of parents and/or an accompanying adult.
The Park is accessible to people with reduced mobility. However, access by electric wheelchair is difficult.
Pets are allowed provided they are clean and kept on a leash.
Smoking is strictly prohibited in the Park.
The Service Provider may, at its sole discretion, decide to close all or part of the Park to the public for as long as necessary, in particular to carry out work necessary for the safety and protection of visitors, or related to maintenance, repair, renovation of all or part of the Park’s equipment, or in the event of bad weather conditions or force majeure forcing the Service Provider to close all or part of the Park.
6.2 Boat Trip
Tickets are valid only for the date and time stated on them.
Participants must arrive 15 minutes before the time stated on the ticket, if possible.
In the event of the Customer being late, the Service Provider reserves the right to commence the Service (or to cancel it in the absence of participants), without any refund being made.
6.3 Canoe and Paddleboard Rental
Canoe and paddleboard activities are organised and operated exclusively by CANOES LOISIRS (RCS La Roche-Sur-Yon 477 832 208), a company independent of the Service Provider.
The Service Provider acts solely as an intermediary, distributing tickets on behalf of CANOES LOISIRS. The service contract is concluded directly between the customer and CANOES LOISIRS. The Customer is invited to read the general terms and conditions of sale and/or the rules of the third-party service provider before participating in the activity.
Consequently, responsibility for the performance of these services lies exclusively with CANOES LOISIRS. The Service Provider cannot under any circumstances be held liable for the quality, safety or smooth running of these services, nor for any damage of any kind that may occur during their performance.
6.4 Group outings
Half-day or full-day group outings are available for a minimum of twenty (20) people.
The content of the service varies depending on the package chosen by the Customer and may include, but is not limited to: tours, catering services, tastings and/or bicycle hire. Some of the services included in the packages offered are provided by independent external service providers.
In this context, the Service Provider acts exclusively as an intermediary and cannot be held liable for poor performance, non-performance, delays, incidents, accidents or damage attributable to these external service providers.
The times, itineraries, content and practical details of the outings may be adjusted according to the constraints of the service providers, weather conditions, safety requirements or any circumstances beyond the Service Provider’s control.
Article 7 – Modification or cancellation of the Order by the Client
7.1 Modification
Up to fifteen days before the start of the Services, counting from the date of receipt of the request by the Service Provider, the Customer has the option to modify the date or nature of the Services, subject to availability and, where applicable, payment of any additional charges resulting from the modification. No refunds will be given.
Where applicable, the Customer must send a written request for modification by post to the following address: LES SALINES Route de l’Aubraie (85100) LES SABLES D’OLONNE, or by email to: infos@lessalines.fr. Modified tickets must be returned to the Service Provider.
Within fifteen days prior to the start of the Services, tickets are non-exchangeable, non-modifiable and non-refundable.
7.2 Cancellation
The Customer may cancel their Order subject to payment of the following cancellation fees:
| Date of receipt of the cancellation request | Date of receipt of the cancellation request |
| More than 30 days before the date of the Services | 0% of the total amount including VAT of the cancelled Services |
| Between 30 days and 15 days before the date of the Services | 50% of the total amount including VAT of the cancelled Services |
| Less than 15 days before the date of the Services | 100% of the total amount including VAT of the cancelled Services |
Where applicable, the Customer must send a written request for modification by post to the following address: LES SALINES Route de l’Aubraie (85100) LES SABLES D’OLONNE, or by email to: infos@lessalines.fr. Cancelled tickets must be returned to the Service Provider.
Article 8 – Right of withdrawal
In accordance with Article L. 221-28 12° of the Consumer Code, the right of withdrawal cannot be exercised for contracts: For the provision of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities that must be provided on a specific date or during a specific period. The Customer therefore has no right of withdrawal.
Article 9 – Modifications by the Service Provider
The Service Provider may at any time delete or modify the Services offered in its brochures and on its Website.
If, prior to the date of performance of the Services, the performance of one of the essential Services of the Order is rendered impossible as a result of an external event beyond the Service Provider’s control, the Service Provider shall notify the Customer as soon as possible and propose a modification to the Order by post, email or telephone.
The Customer shall then have the option of either cancelling the Order, without penalty or charge and with a full refund, or accepting the modification proposed by the Service Provider. The Customer shall inform the Service Provider of their choice as soon as possible.
If, during the Customer’s visit to the Park, one of the Services included in the Order cannot be performed by the Service Provider for an unjustified reason other than force majeure, the Service Provider shall, as far as possible, offer the Customer a replacement Service for the Service that has not been performed, or a refund for the cancelled Service.
Article 10 – Liability
However, the Service Provider shall not be held liable if the non-performance of the Service Provider’s obligations is the result of:
- An act by the Client, in particular in the event of fault, negligence, omission or non-compliance with its contractual or legal obligations;
- An act by a third party acting on behalf of the Client and not previously authorised by the Service Provider;
- A request from a competent tax, judicial or administrative authority;
- A notification within the meaning of Article 6 of the Law on Confidence in the Digital Economy;
- A case of Force Majeure as defined in Article 11 of the General Terms and Conditions.
Article 11 – Force Majeure
In addition to events usually recognised by case law, the following are also considered as cases of force majeure: bad weather, floods, fires, strikes at the Service Provider or its suppliers, supply difficulties, decisions by an administrative authority, riots, vandalism, equipment accidents, transport blockages or delays, and force majeure on the part of suppliers.
The Service Provider shall inform the Client of the occurrence of such an event by post or email, specifying the Services concerned.
In the event of force majeure, the Parties agree that the Service Provider’s obligation shall be suspended for the duration of the force majeure event.
If the Force Majeure event lasts for more than 7 days, each Party may cancel the part of the order that the Service Provider is unable to perform, without this cancellation giving rise to any compensation, penalty or indemnity.
Article 12 – Personal Data
The Client agrees that their name and contact details (postal and email addresses, telephone numbers) may be used by the Service Provider in the context of managing their relationship with the Client for the purpose of providing the Services. Service Provider shall take all necessary technical and organisational measures to ensure the security of this data and to prevent any unauthorised or unlawful processing, accidental loss, destruction or alteration. The provision of personal data is mandatory and necessary for the performance of the contractual relationship between the Client and the Service Provider, failing which the service cannot be provided.
Personal data is reserved for the exclusive use of the Service Provider, its authorised internal departments, its service providers bound by contract for the performance of subcontracted tasks, without the Customer’s authorisation being required, as well as any authority legally authorised to access personal data.
This data is retained for the duration of the contractual relationship and for the duration of any applicable legal obligation and limitation period. It is not transferred outside the European Union.
The Customer has the right to access, rectify or erase their personal data, the right to restrict processing and the right to data portability. These rights may be exercised under the conditions and in accordance with the procedures laid down in the regulations. The Customer may exercise these rights by contacting the Service Provider at its registered office address. The Customer may also lodge a complaint with the supervisory authority (CNIL), whose headquarters are located at 3, place de Fontenoy – 75007 PARIS.
Article 13 – Applicable law – Disputes
The General Terms and Conditions and the performance of the Services are governed by French law. Any dispute arising from the conclusion, performance, interpretation or termination of the contract shall be subject to the jurisdiction of the French courts, except in the case of professionals, for whom the parties agree that jurisdiction shall lie with the Commercial Court La Roche-Sur-Yon.